Terms of Service

Terms of Service

The rules, plain and simple.

By using Velmio, you agree to these terms. We've written them in plain language so you actually understand what you're agreeing to.

Effective date: May 2026 Applies to: velmiotrend.com
01
Who we are

Velmio is an online retail store operated by Serhii Kriuchkovskyi, registered in Spain. Our registered address is Calle Valencia 16, 1D, Torrevieja, 03185, Alicante, Spain.

By accessing or purchasing from velmiotrend.com, you confirm that you are at least 18 years old and agree to these Terms of Service in full.

02
Products and availability

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. All product descriptions, images, and prices are subject to change without notice.

We do not guarantee that product descriptions are completely accurate, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Refund Policy.

We occasionally sell products in limited quantities. These may sell out and become unavailable. In this case, we will notify you and offer a full refund.
03
Pricing and payment

All prices are displayed in Euros (EUR) and include VAT for EU customers, unless otherwise stated. We reserve the right to change prices at any time without prior notice.

We accept the following payment methods:

  • Visa and Mastercard (via Shopify Payments)
  • PayPal
  • American Express
  • Apple Pay and Google Pay (where available)

All transactions are processed securely. We do not store your payment card information.

04
Orders and fulfillment

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inaccuracies in product or pricing information, or issues with payment verification.

If we cancel your order after payment, you will receive a full refund to your original payment method within 3–5 business days.

Velmio operates as a dropshipping store. Products are shipped directly from our fulfillment partners. Delivery timeframes are estimates and may vary — see our Shipping Policy for full details.

05
Returns and refunds

Returns are accepted within 14 days of delivery for unused items in original packaging. Full details are available in our Return & Refund Policy, which forms part of these Terms.

06
Intellectual property

All content on velmiotrend.com — including text, images, logos, and design — is the property of Velmio or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

07
Limitation of liability

To the maximum extent permitted by law, Velmio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our store or products.

Our liability to you in connection with any order shall not exceed the total amount you paid for that order.

08
Governing law

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes shall be subject to the jurisdiction of the courts of Alicante, Spain.

As an EU-based store, we comply with all applicable EU consumer protection laws, including the right of withdrawal under Directive 2011/83/EU.

09
Changes to these terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our store after changes constitutes acceptance of the new terms.

10
Contact us

If you have any questions about these Terms of Service, please contact us:

Velmio
Calle Valencia 16, 1D, Torrevieja, 03185, Spain
Email: info@velmiotrend.com
Phone: +34 610 526 783